Pixen ("Pixen", "the studio") is committed to protecting your privacy and handling your personal data responsibly. This policy explains what data Pixen collects, why it is collected, how it is used, and your rights under UK data protection law.
Pixen operates as a digital studio based in the United Kingdom and is subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Business name: Pixen Ltd Company number: 13419638 Registered office: Office 403, Screenworks, 22 Highbury Grove, London, United Kingdom, N5 2ER Website: pixen.uk Contact: [email protected] ICO registration number: CSN8351771
Pixen Ltd is the data controller responsible for your personal data. For any data protection queries, contact Pixen directly using the details above.
Pixen may collect and process the following categories of personal data:
Contact and identity data
Business data
Financial data
Technical and usage data
Marketing data
Pixen collects data through the following means:
Where Pixen obtains personal data from a source other than the individual directly, Pixen will provide the individual with the information required under UK GDPR within a reasonable timeframe. Where Pixen makes contact for the first time as a result of a referral or research, that communication will include a reference to this privacy policy.
Under UK GDPR, Pixen must have a lawful basis for processing personal data. The following bases apply:
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries and pre-contract communications | Legitimate interests |
| Managing client projects and delivering services | Contract |
| Processing payments and managing invoices | Contract / Legal obligation |
| Sending marketing emails to existing clients | Legitimate interests |
| Sending marketing emails to new contacts | Consent |
| Running retargeting advertisements | Consent |
| Improving website performance and user experience | Legitimate interests |
| Complying with legal and financial obligations | Legal obligation |
Where Pixen relies on legitimate interests, those interests are to operate and grow a lawful business and to communicate relevant services to people who have engaged with Pixen or expressed interest in its services.
Where Pixen relies on consent (for example, email marketing to new contacts, cookie-based tracking, or retargeting advertisements), you may withdraw consent at any time. Retargeting campaigns are only activated following consent via the cookie consent banner on pixen.uk.
Pixen sends marketing communications to clients and contacts. These may include service updates, project insights, and promotional content.
To opt out, click the unsubscribe link in any email or contact [email protected].
Pixen runs advertising campaigns across major digital advertising platforms and may use cookies and tracking technologies to serve targeted advertisements to people who have previously visited pixen.uk or interacted with Pixen content.
Retargeting is only activated after a visitor has provided consent via the cookie consent banner on pixen.uk. Pixen does not pass identifiable personal data directly to advertising platforms. Audience data is processed by those platforms in accordance with their own privacy policies. You can manage your advertising preferences through the settings of the relevant platform you use.
Pixen does not sell personal data to third parties.
Pixen may share data with trusted third-party service providers where necessary to deliver services. These fall into the following categories:
All third-party providers are required to handle your data securely and in accordance with applicable data protection law. Pixen does not share data beyond what is necessary for the stated purpose.
Pixen may also disclose personal data where required by law, regulatory authority, or legal proceedings.
Some of Pixen's service providers are based outside the UK. Where data is transferred internationally, Pixen ensures appropriate safeguards are in place. This includes relying on standard contractual clauses approved by the UK Information Commissioner's Office (ICO), transfers to countries with an adequacy decision, or processing under data processing agreements with providers who maintain UK GDPR-compliant terms. Key platforms used by Pixen, including payment processors, CRM tools, and advertising platforms, operate under their own published data processing agreements which Pixen has accepted.
Pixen retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Retention periods are determined by factors including the nature of the service provided, ongoing business relationship, legal and financial obligations, and any statutory requirements such as HMRC record-keeping rules.
When data is no longer needed, it is securely deleted or anonymised.
Pixen uses cookies on pixen.uk to improve functionality, analyse traffic, and deliver advertising.
Types of cookies used:
Cookie preferences are managed via the cookie consent banner on pixen.uk. Analytics and advertising cookies are only activated following explicit consent. You can also manage or withdraw cookie consent at any time through your browser settings.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Pixen will notify the ICO within 72 hours of becoming aware of the breach, in accordance with UK GDPR Article 33. Where the breach is likely to result in a high risk to affected individuals, those individuals will also be notified directly without undue delay.
In addition to acting as a data controller for its own website visitors and clients, Pixen may act as a data processor when handling personal data on behalf of clients as part of delivering services such as CRM setup, marketing automation, and email campaign management.
In these cases, the client is the data controller and remains responsible for ensuring their own compliance with applicable data protection law. Pixen processes such data only on the documented instructions of the client and does not use it for any other purpose.
Pixen's services are directed exclusively at businesses and professional contacts. pixen.uk is not intended for use by individuals under the age of 16. Pixen does not knowingly collect personal data from individuals under 16. If Pixen becomes aware that data has been collected from a person under 16 without appropriate consent, it will be deleted promptly.
You have the following rights regarding your personal data:
To exercise any of these rights, contact Pixen at [email protected]. Requests will be responded to within one calendar month.
If you are unhappy with how Pixen has handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
ICO website: ico.org.uk ICO helpline: 0303 123 1113
Pixen would always prefer the opportunity to resolve any concerns directly before a complaint is escalated. Please contact [email protected] in the first instance.
This policy may be updated periodically to reflect changes in how Pixen operates or in applicable law. The date at the top of this page will reflect the most recent revision. Significant changes will be communicated where appropriate.
Pixen Ltd | pixen.uk | [email protected]
